Please read carefully

1. The booking will be created once Lago Pehoe Tours receives the full payment for the trip or excursion or the corresponding deposit specified by the company.

2. Travel insurance isn’t included in the rate given to the client. We strongly recommend the client acquires travel insurance which covers cancelations, medical expenses, personal accidents, personal effects or civil liabilities before beginning to travel. No civil liability will exist from Lago Pehoe Tours in case of physical injuries or death, except those specified by law, the company has no responsibility for the loss or damage of luggage.

3. In case you cancel a service, this must be done in writing and sent to contacto@lagopehoetours.cl or an authorized travel agent. Cancelation and refund policies are as follows: -7 days before the beginning of the trip, 100% refund for the cancelled service, after this time, a 50% penalty will be applied, for hotel reservations and confirmed services.

4. The client must reconfirm the dates and be present 10-15 minutes before the established departure time to avoid delays; this applies for city walking tours, and excursions or trips. In case the client isn’t present at the scheduled time Lago Pehoe Tours reserves the right to begin the tour, excursion or trip without the client. In this case, the client must understand there will be no refund.

5. Lago Pehoe Tours reserves the right to change, cancel or modify a route when it considers it necessary due to the weather, safety of the guide and clients or causes foreign to the company.

6. The client agrees to respect the current prevailing legislation of the country. The client agrees to behave in a proper manner and respect all the members of Lago Pehoe Tours and the other visitors. In case the client doesn’t follow this rule, Lago Pehoe tours reserves the right to remove the client from any of the activities without a refund. The company isn’t responsible for delays at the end of the tours which may affect the passengers (flights, trains, buses, etc..)

7. The client agrees to carry a valid identification document at all times.

8. The client agrees to be filmed or photographed by the Lago Pehoe Tour staff during the contracted services, to be used by Lago Pehoe Tours and never to be sold or used by third parties.